A custom needlepoint canvas is a personalized design that we create based on your specific ideas and preferences. Most of our designs are semi-custom, meaning you can order them with the design and then add something special such as text or a monogram.

Yes, we offer a combination of custom and non-custom canvases. Our custom canvases are designed specifically for you, based on your preferences. If you prefer something ready-made, we also have a collection of non-custom canvases centered around various celebrations, holidays, and special occasions. These are available for immediate purchase through our website!

Most of our canvases are available for sale in our online store. Once your order is placed, we will reach out via email to finalize your customizations. If you are interested in ordering a completely custom canvas, simply reach out to us via email or through the contact form on our website. Let us know the design you have in mind, whether it's inspired by a special event, a personal idea, or a custom celebration. We’ll work with you to create a design you’ll love. Once approved, we’ll begin painting your canvas and send it to you as soon as it’s ready!

Custom needlepoint canvases typically take 2-4 weeks to paint, depending on the complexity of the design. For non-custom canvases, they’re usually ready for immediate shipping, unless they are purchased as a preorder. If you have a specific deadline in mind, please let us know, and we’ll do our best to accommodate it.

We use high-quality Zweigart canvas in 13 or 18 mesh that is durable and perfect for needlepoint stitching. Each design is hand-painted with precision to ensure the best stitching experience.

Once a custom canvas is in the painting phase, it can be difficult to make changes. However, we encourage you to review your design thoroughly before we begin painting. If you have any adjustments or concerns, we’re happy to work with you at any stage prior to starting the canvas.

Yes! We offer international shipping. Shipping rates vary depending on your location. If you’re outside of the U.S., just reach out to us for a shipping quote!

We accept a variety of payment methods, including major credit cards, PayPal, and other secure online options. If you have any issues or questions about payment, don’t hesitate to reach out.

We recommend storing your canvas in a cool, dry place to protect it from any damage. Once you’ve finished stitching, you can frame your canvas or store it safely until you're ready for the next step. If you need more specific care advice, we're happy to assist!

Due to the personalized nature of our custom canvases, we do not accept returns or exchanges unless there is a mistake in the design or manufacturing. If there’s an issue with your order, please contact us, and we will do our best to resolve it promptly.

Yes! We have a variety of non-custom canvases available for purchase that are inspired by holidays, parties, and celebrations. These are perfect for anyone looking to start a project without the wait of a custom order.